Frequently Asked Questions

Yes, we offer infant seats, baby seats and booster seats upon request. You can choose the seat type during booking, and we’ll ensure it’s in the vehicle for your child’s safety and comfort.

Our diverse fleet features high-end vehicles such as executive saloons, luxury SUVs and roomy vans. With renowned brands like Mercedes and BMW, we guarantee a travel experience that combines elegance, comfort and dependable performance.

Booking our transportation service is simple and easy. You can make a reservation through our website with three easy steps or calling 24/7 Helpline or via Live Chat Support. We recommend booking in advance to ensure vehicle availability.

Yes, we offer flexible booking options that include hourly, daily or multi-day services. Whether you need transportation for a few hours or an extended period, we can accommodate your requirements.

It can take anywhere from 45 to 60 minutes. However, during peak travel times or if there are delays with baggage handling, it could take longer.

Our fully inclusive quoted prices are designed to provide you with complete transparency, ensuring there are no hidden fees. With our standard rates, you can rest assured that both the meet and greet services and parking fees are covered.

If you schedule your pick-up 45 minutes after your flight arrival, we extend the complimentary waiting time to 75 minutes post arrival. Beyond this period, waiting time charges will apply according to our terms and conditions.

Yes, we offer a range of vehicles, including spacious cars and minibuses and Luxury Vehicles, suitable for Executive, large groups or families. Our fleet is equipped to comfortably accommodate all passengers and their luggage.

Yes, if your plans change unexpectedly, you can reschedule your Plan accordingly to your Plan. Depending on availability, we allow changes up to 24 hours before your scheduled time. To make changes, contact our 24/7 helpline or email us at info@tnchauffeurs.com.

Our service includes a private, comfortable vehicle with a professional chauffeur, meet and greet, flight monitoring and door-to-door service.

The journey usually takes around 90 – 100 minutes, depending on traffic and the time of day.

Yes, advance booking is recommended and available 24/7 through our website or customer support.

Absolutely! We operate 24/7, so you can book your Heathrow to Stansted transfer at any time, including late-night or early-morning flights. Our chauffeurs are always ready to provide reliable and timely service.

We monitor flight arrivals to ensure we are aware of any delays. If your flight is delayed, we will adjust the pick-up time accordingly, so you don’t need to worry about being left behind.

Our prices are fixed with no hidden fees. However, if you require additional waiting time, it will be chargeable. Please contact our 24/7 live support, helpline, or email to inquire about any additional charges. The price you see at the time of booking is the final price, ensuring complete transparency and peace of mind.

To cancel your ride, simply contact us via our helpline or email. Make sure to include your booking reference number to speed up the process. We recommend canceling at least 24 hours before your scheduled trip. You can cancel anytime through our 24/7 helpline or by emailing info@tnchauffeurs.com.

If you paid with a credit or debit card, please note that refunds usually take about five business days to process. The amount should appear on your bank statement within 4-5 working days after that.